Terms of Use

PrimeComply Ltd.
Last Updated: January 3, 2026

Overview

These Terms of Use govern your use of the PrimeComply website. By accessing our website, you agree to these terms. Our platform terms for customers are contained in a separate agreement.

1. Introduction and Acceptance

1.1 Agreement to Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and PrimeComply Ltd., a company incorporated in the Dubai International Financial Centre (“PrimeComply,” “we,” “us,” or “our”).

By accessing or using our website at primecomply.io (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Website.

1.2 Scope of Terms

These Terms apply solely to your use of our website, including:

Browsing informational pages
Submitting contact forms or demo requests
Subscribing to our newsletter
Accessing blog content and resources

These Terms do not govern:

Use of the PrimeComply platform or software products
Customer subscription agreements
Any paid services or products

Access to and use of PrimeComply’s products and services are governed by separate agreements provided upon registration or purchase.

1.3 Eligibility

You must be at least 18 years of age to use this Website. By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are accessing the Website on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

1.4 Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting to the Website. The “Last Updated” date at the top of this page indicates when the Terms were last revised. Your continued use of the Website following any changes constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically. For material changes, we may provide additional notice through the Website or via email where you have subscribed to our communications.

2. Intellectual Property Rights

2.1 Ownership

The Website and its entire contents, features, and functionality, including but not limited to all text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the design, selection, and arrangement thereof, are owned by PrimeComply, its licensors, or other providers of such material and are protected by United Arab Emirates, United Kingdom, United States, European Union, and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

2.2 Trademarks

“PrimeComply,” the PrimeComply logo, and all related names, logos, product and service names, designs, and slogans are trademarks of PrimeComply or its affiliates. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

2.3 Limited Licence

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for your personal or internal business purposes. This licence does not include:

Any resale or commercial use of the Website or its contents
Any collection or use of product listings, descriptions, or prices
Any derivative use of the Website or its contents
Any downloading or copying of account information for another party’s benefit
Any use of data mining, robots, or similar data gathering and extraction tools

2.4 Blog and Educational Content

You may share links to our blog posts and educational content on social media and other platforms, provided you:

Attribute the content to PrimeComply with a link to the original source
Do not modify the content or present it as your own
Do not use the content for commercial purposes without our written permission
Do not reproduce entire articles without our prior written consent

For permissions beyond this scope, please contact us at legal@primecomply.io.

3. Website Use Restrictions

3.1 Permitted Use

You may use the Website only for lawful purposes and in accordance with these Terms. You agree to use the Website only for its intended purpose of learning about PrimeComply’s services and communicating with us.

3.2 Prohibited Activities

You agree not to:

Technical Interference

Use any robot, spider, scraper, or other automated means to access the Website without our express written permission
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
Attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website
Attack the Website via a denial-of-service attack or a distributed denial-of-service attack
Circumvent, disable, or otherwise interfere with security-related features of the Website

Data Collection

Harvest or collect email addresses or other contact information of other users from the Website
Use the Website to collect, store, or process personal information about other users without their consent
Scrape, data mine, or use any automated system to extract data from the Website

Misuse

Use the Website in any manner that could disable, overburden, damage, or impair the site
Use the Website for any unlawful purpose or to solicit the performance of any illegal activity
Impersonate or attempt to impersonate PrimeComply, a PrimeComply employee, another user, or any other person or entity
Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website

3.3 Monitoring and Enforcement

We reserve the right to:

Take appropriate legal action, including referral to law enforcement, for any illegal or unauthorised use of the Website
Terminate or suspend your access to all or part of the Website for any or no reason
Cooperate fully with law enforcement authorities or court orders requesting or directing us to disclose the identity or other information of anyone using the Website

4. User-Submitted Information

4.1 Contact Forms and Inquiries

When you submit information through our contact forms, demo request forms, or other submission mechanisms, you grant PrimeComply a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such information for the purpose of responding to your inquiry, improving our services, and conducting our business operations.

By subscribing to our newsletter or opting in to marketing communications, you consent to receive periodic emails from PrimeComply. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at legal@primecomply.io. Please see our Privacy Policy for more information about how we handle your personal data.

4.3 Unsolicited Ideas and Feedback

We appreciate feedback on our services. However, any unsolicited ideas, suggestions, proposals, or other materials you submit to us (“Feedback”) shall be deemed non-confidential and non-proprietary. By providing Feedback, you grant PrimeComply a worldwide, non-exclusive, royalty-free, perpetual, irrevocable licence to use, copy, modify, publish, redistribute, and exploit such Feedback for any purpose without restriction or compensation to you.

4.4 Accuracy of Information

You represent and warrant that all information you provide to us through the Website is accurate, current, and complete. You agree to promptly update any information to maintain its accuracy.

5. Third-Party Links and Services

5.1 External Links

The Website may contain links to third-party websites, including social media platforms (such as LinkedIn and X/Twitter), regulatory body websites, and other external resources. These links are provided for your convenience only.

We have no control over the contents of third-party sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any third-party websites linked from our Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

5.2 Third-Party Services

The Website uses third-party services for analytics, functionality, and user experience purposes, including:

PostHog for privacy-focused analytics and user behaviour tracking
Vercel for website hosting
Mailchimp for email marketing

Your use of the Website constitutes consent to the use of these services as described in our Privacy Policy and Cookie Policy.

The Website may include social media features, such as sharing buttons or links to our social media profiles. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

6. Disclaimers

6.1 General Disclaimer

THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PRIMECOMPLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

6.2 No Guarantee of Availability

We do not warrant that the Website will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. We do not warrant that the results obtained from the use of the Website will be accurate or reliable.

6.3 Not Professional Advice

IMPORTANT: The information provided on this Website is for general informational purposes only. Nothing on this Website constitutes, or is intended to constitute:

Legal advice
Regulatory advice
Compliance advice
Professional consulting services

The information on this Website should not be relied upon as a substitute for professional advice tailored to your specific circumstances. Regulatory requirements vary by jurisdiction, industry, and individual circumstances. Before making any decisions or taking any action based on information found on this Website, you should consult with qualified legal, regulatory, or compliance professionals.

PrimeComply serves regulated industries, but the content on this Website does not create a professional-client relationship and should not be treated as authoritative guidance for compliance purposes.

6.4 Accuracy of Information

While we endeavour to keep the information on the Website accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Website or the information, products, services, or related graphics contained on the Website for any purpose.

7. Limitation of Liability

7.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRIMECOMPLY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

Any indirect, incidental, special, consequential, punitive, or exemplary damages
Any loss of profits, revenue, business, goodwill, or anticipated savings
Any loss of data or corruption of data
Any loss arising from your inability to access or use the Website
Any loss arising from any virus or other technologically harmful material that may infect your computer equipment, programs, data, or other proprietary material due to your use of the Website

This exclusion applies regardless of the legal theory upon which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, even if PrimeComply has been advised of the possibility of such damages.

7.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF PRIMECOMPLY AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED ONE HUNDRED US DOLLARS (USD $100).

7.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations set forth above may not apply to you. If any limitation on remedies, damages, or liability is prohibited or restricted by law, PrimeComply shall remain entitled to the maximum limitations and exclusions available under applicable law.

7.4 Essential Purpose

You agree that the limitations of liability set forth in this section are fundamental elements of the basis of the bargain between you and PrimeComply, and that PrimeComply would not provide the Website without such limitations.

8. Indemnification

You agree to defend, indemnify, and hold harmless PrimeComply, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

Your violation of these Terms
Your use of the Website
Your violation of any third-party right, including any intellectual property, privacy, or proprietary right
Any claim that your use of the Website caused damage to a third party
Any misrepresentation made by you

This indemnification obligation will survive the termination of these Terms and your use of the Website.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any choice or conflict of law provision or rule.

9.2 Jurisdiction

Subject to Section 9.3, the courts of the Dubai International Financial Centre (DIFC) shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

9.3 Alternative Dispute Resolution

Before initiating any formal legal proceedings, you agree to first contact us at legal@primecomply.io to attempt to resolve any dispute informally. We will endeavour to resolve complaints and disputes within 30 days of receiving notice.

9.4 Preservation of Rights

Nothing in this section shall limit PrimeComply’s right to:

Seek injunctive or other equitable relief in any court of competent jurisdiction
Take action to enforce these Terms in any jurisdiction where enforcement is sought
Apply to any court of competent jurisdiction for interim or protective measures

10. International Users

10.1 Global Access

The Website is controlled and operated from the United Arab Emirates. We make no representation that the Website or its content is appropriate or available for use in all locations. Those who choose to access the Website from other locations do so on their own initiative and are responsible for compliance with local laws.

10.2 EU and UK Users

If you are located in the European Union or United Kingdom, nothing in these Terms affects your statutory rights as a consumer under applicable consumer protection legislation. For EU users, you may also raise disputes through the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

10.3 US Users

If you are a California resident, you waive California Civil Code Section 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

10.4 Data Transfers

By using the Website, you acknowledge that your information may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates, which may have different data protection laws than your country. Please see our Privacy Policy for more information about international data transfers.

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and PrimeComply regarding your use of the Website and supersede all prior and contemporaneous agreements, representations, and understandings regarding the Website.

11.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent. If such modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

11.3 Waiver

No waiver by PrimeComply of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by PrimeComply to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

11.4 Assignment

You may not assign or transfer these Terms or your rights or obligations hereunder, in whole or in part, without PrimeComply’s prior written consent. PrimeComply may assign these Terms at any time without notice or consent. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

11.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms, except that PrimeComply’s affiliates are express third-party beneficiaries entitled to enforce these Terms.

11.6 Force Majeure

PrimeComply shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond PrimeComply’s reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, strikes, or failures of telecommunications or internet service providers.

11.7 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

11.8 Language

These Terms are drafted in English. If these Terms are translated into any other language and there is a discrepancy between the English text and the translated text, the English text shall govern.

12. Contact Information

If you have any questions about these Terms, please contact us:

PrimeComply Ltd.
[INSERT REGISTERED ADDRESS]
Dubai International Financial Centre
United Arab Emirates

Email: legal@primecomply.io

For general inquiries about our services, please visit our Contact page.

Appendix A: Definitions

For the purposes of these Terms:

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with PrimeComply.
“Content” means any text, graphics, images, music, software, audio, video, information, or other materials.
“Personal Data” has the meaning given in our Privacy Policy.
“Website” means the PrimeComply website at primecomply.io and all associated subdomains.